Student Complaint Process

Students are consumers of services offered as part of their academic and co-curricular experience at Colorado School of Mines. Mines allows students to share good faith concerns regarding challenging situations they experience with applicable Mines departments. If a student needs to make a complaint about their experience at Mines, he or she should follow the procedures addressed in the Student Complaint Policy (link: https://policylibrary.mines.edu/student-complaint-process/) or email their concerns to studentcomplaint@mines.edu. All complaints will be considered with fairness, impartiality, and promptness while a complaint is being researched and/or investigated by the school.

This Policy is only for student use and is not a Complaint process for individuals that are not currently enrolled at Mines. It is not to be utilized by non-students (parents, alumni, employees, etc.).

This Policy should only be utilized when another policy or process is not in place to address the Concern. Please see separate policies and/or procedures if the issue is related to an accident or safety incident, discrimination and harassment, disability support services, financial aid appeal, grade appeal, research misconduct, sexual harassment and misconduct, student conduct appeal, tuition and fee appeal, etc.

File a complaint with CO Department of Higher Education at https://student-life.mines.edu/student-complaint-process/.